Since the day the Xbox 360 was released, it had been plagued with hardware issues usually stemming from insufficient cooling. I'm sure that some of you know the "red ring of death". But I had know idea that retailers are saying that 30% of the Xbox 360 sold are coming back in for repair, and usually right after the year warranty has expired.
Some customers who have sent in there Xbox 360 to be repaired are reporting that they receive back a refurbished unit, not the one that they originally sent in. One customer who received a dirty Xbox in return, didn't take to kindly to this practice and contacted Microsoft directly:
"I called the support number to query this and after being put on hold for some time the consultant advised me that the console I received was a "refurbished" Xbox and I was then asked if I was having problems with the console? .
I said no however questioned why my console wasn't returned to me and why I was sent a second hand box instead. The consultant then said "Sir if you have any problem with this console then to quote the reference number and call them back. I advised that I wasn't satisfied with this as I don't know the history of the replacement box and would be taking this further."
Can't blame the guy for not wanting someone else's old Xbox, especially when you've taken care of yours.Read the entire article after the jump. [Smarthouse via Gizmodo]
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